Refund Policy

We want you to be happy with PolySub. If a paid plan isn't right for you, our refund rules are simple and written in plain language.

1. 7-Day Money-Back Guarantee

Every new paid subscription (Pro and Studio) comes with a 7-day money-back guarantee. If you request a refund within 7 days of your first payment for a plan, we will refund you in full — no questions asked.

2. How to Request a Refund

Email coreyuab@gmail.com with the subject "Refund request" and include the email or license key used for purchase. We process eligible refunds within 5 business days; depending on your bank, the money may take 5–10 business days to appear on your statement.

3. What's Not Refundable

• Subscription renewals requested more than 7 days after the renewal charge;
• Accounts terminated for violating our Terms of Service;
• Duplicate purchases where one subscription was already refunded (we'll cancel the duplicate instead).

4. Cancelling vs. Refunding

You can cancel your subscription at any time — cancellation stops future charges, and you keep access until the end of the current billing period. Cancelling alone does not trigger a refund; if you are within the 7-day window, request a refund explicitly per section 2.

5. Chargebacks

Please contact us before opening a chargeback — we resolve eligible refund requests quickly, and chargebacks slow everyone down (including your own refund).

6. Changes

We may update this policy; the version in effect at the time of your purchase applies to that purchase.